About Us

After 40 years in executive roles, primarily in financial services, Mike Fitzgerald founded Fitzgerald MSI to continue to exercise his passion for talent development, executive coaching and analytics-supported talent decisions. Fitzgerald MSI helps clients identify and develop next-generation leaders, complete the skills of existing managers and leaders, and ensure succession plans are not merely replacement plans by preparing potential successors for leadership.

We help clients reconcile perception with reality and answer important questions. Questions like, “Is this person ready to lead more people? Can he be the kind of leader who inspires, motivates and brings out the best from his followers? We think she has the technical and leadership skills, soft skills and cultural sensitivity, and executive presence to be a great leader– do others in the company agree? We don’t have a bigger seat to put this person in right now, but we see great future value– what can we do to retain him until the path is more clear?”

Mike Fitzgerald, the president of Fitzgerald MSI, created the company in 2002 to help clients achieve peak performance to improve the client experience, improve efficiency and productivity and enhance revenue through people. Click here to review case studies of successful coaching engagements. Click here to see a client roster and what they have to say about us.

Fitzgerald is a former CHRO, chief talent officer, chief operating officer, and president and CEO. He is a certified practitioner in the Herrmann Brain Dominance Instrument (HBDI) and Hogan assessments. He’s been a consultant to Fortune-100 companies, startups, turnarounds, and served as an executive officer for companies as large as $5 billion.

He’s an Economics graduate from the University of Massachusetts, a frequent speaker at industry events, and the author of three books on service quality, client experience management, and business communications.